Customer Care


$10 for all orders in the continental U.S.

$20 for shipping to Hawaii, Alaska, Canada & Mexico

$30 for international shipping

***We are not responsible for destination country tax and/or duty charge if incurred. Buyer will be held accountable for any restrictions, or fees levied by the destination country.


We view customer satisfaction as paramount. In the case where an item needs to be returned or exchanged, we will honor return or exchange of products sold on up to 15 days from when the product was received. All returned merchandise must be returned in new and unworn condition complete with all tags and trim. Upon return, a refund will be processed with 3 business days minus shipping cost. Please make sure that you have carefully reviewed your order prior to finalizing your purchase.

Products purchased at must be shipped to our fulfillment center at the following address: 

ELLA MAI Returns

3929 Guasti Rd. Suite B

Ontario, California 91761